Damaged On Delivery:
Contact Bi-Lo within 48 hours from the receipt of the order to report any damaged merchandise. Customer service will issue pick-up and full credit for items damaged on delivery.

Incorrect Shipment:

For merchandise that is incorrectly shipped, we will issue a return authorization form giving full credit.

All Other Returns:
Bi-Lo will only accept returns authorized, written, boxed and sealed.
All items must be in a saleable condition.
Bi-Lo will not issue credit for any items that are old, discolored, discontinued, damaged or price stickered.
All items on return form must be listed individually with proper item numbers.

Charges:
Products that Bi-Lo does accept for return, other than damaged on delivery and incorrect shipments, will be credited at the original value less 40% handling charge.